GBFAST.co.uk Refund Policy
We want you to be completely satisfied with your purchase at GBFAST.co.uk. If for any reason you are not, we offer a hassle-free return and refund policy.
Eligibility:
- You have 14 days from the date of purchase to request a return.
- The item must be unused, undamaged, and in its original packaging.
Return Process:
- Contact us at [email protected] to request a return authorization (RA) number.
- Clearly mark the RA number on the original packaging.
- Securely pack the item(s) and include a copy of your original invoice.
- Ship the return to the address provided in your RA email.
Shipping Costs:
- You are responsible for the return shipping costs, unless the item is defective or incorrect.
- We recommend using a tracked shipping service for your protection.
Refunds:
- Once we receive and inspect your returned item(s), we will process your refund within 7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account.
Exceptions:
- We reserve the right to refuse returns for items that are not in accordance with our return policy, or for items that are suspected of fraud.
Contact Us:
If you have any questions about our return policy, please contact us at [returns@gbfast.co.uk].
Additional Notes:
- You may want to consider offering free returns within a certain timeframe or for certain order values to incentivize purchases.
- You may also want to specify the condition in which customers need to return items to avoid disputes.
- It is important to be clear and concise in your policy so that customers understand their rights and responsibilities.
I hope this helps! Please let me know if you have any other questions.